What to do if my card does not work?

Card failures can occur due to a number of reasons. If you are having trouble subscribing and making a payment, Please read the common issues below:

Incorrect Card Information

The most common issue is user entering in their card details incorrectly. Please double check your details before you submit your payment. 

International Payments

Another reason for a payment failure is because your bank has rejected the payment. If you are not in the United Kingdom, it is treated as an international payment. This doesnt affect the cost of your subscription however some banks place a security block on payments made outside of your country. Please call your bank to remove this block and to tell them you will be making a online payment to reduce the risk of your card failing. 

3D Secure

This has become mandatory of processing online payments. You will need to enter your 3D secure password which you would have set up with your bank. If you do not know this, please contact your bank to retrieve this information. 

The password varies depending on your country. In some regions the bank will send you an SMS with a code you will have to input during the payment process. 

Using Pre-Paid Cards

You can use a pre-paid card to make payment, this usually bi-passes many issues users face when using a standard debit or credit card. Please ensure there are enough funds on the card to process the payment and future renewing payments. 

If you have any questions about making a payment and subscriptions, please get in touch and we will be happy to help you.