Viewing your payments and understanding your payouts

 Your income

When a fan subscribes to your page, you'll be able to see their payment on your creator summary page. From the menu select 'summary'. At the top of the Creator Profile Summary, you'll see your 'Recent Income'

Recent Income shows you transactions that have been made, but that aren't yet ready to be paid out.

The totals shown at the top of this section indicate the total that will reach you once these transactions clear our systems. If you receive payment in a currency other than UK Pounds (the example above shows US Dollars) then an estimation of the total will be shown in your currency.

Please note, the exact amount may vary slightly as exchange rates change constantly. We strive to make sure we always achieve the best possible exchange rate for our creators.

Cleared Income

Once payment passes through our systems, it moves to our 'Due' section. This shows you all income that has cleared our payment systems and is now ready to be paid out to you.

Each week, income will move from your 'Recent Income' section to your 'Due' section.

If you receive payments in a currency other that UK Pounds (the example above shows Brazilian Real), you will be shown an estimation of the total that will be paid out to you.

Payment

As long as you've entered your bank details and your 'Due' amount is greater than our minimum payout (currently £30), payment will be made automatically during the last week of the month.

Why the delay in making payment?

When one of your fans pays to subscribe to your profile, we carry out a number of fraud and security checks to make sure the person making payment is authorised to make the payment.

Occasionally, there can be issues after the payment has been made. On very rare occasions, it can be necessary to refund the payment. This 'cool off' period means we can protect our creators from having to make refunds.

We also protect your subscribers. We vet our creators very carefully before allowing them to create profiles, but if something happens that results in a creator ceasing to manage or maintain their profile for the remainder of the subscription period, it may be necessary to make a refund to paying subscribers.